To hire a car from Avis Prestige, you will need a full, valid driving licence that you have held for at least two years. You must also bring a credit card in your name, valid photo identification (such as a passport) or a utility bill and your booking confirmation if you reserved online. Please note that some vehicles may require two credit cards, and we do not accept digital driving licences.
A clean licence held for at least 2 years is required. UK licence holders must bring their ID card. Non-UK licences are accepted. Digital licenses are not accepted.
Please contact us on +44 (0) 20 7591 0444 to check prior to booking.
Minimum age ranges from 25 to 30, depending on the vehicle. Check the car description for specifics or give us a call on +44 (0) 20 7591 0444.
The person making the reservation must be the main driver and present at vehicle collection. We do not allow third-party bookings where the driver is not the named renter.
We accept all major credit cards, including Visa, MasterCard and American Express. Debit cards are not currently accepted.
The estimated cost of the car hire and deposit is payable at the start of the hire. On return of the vehicle, we will include any additional services and charges incurred, subject to a final audit and either charge or refund as appropriate.
You do not need to purchase separate insurance, as your rental quote already includes comprehensive cover, although an excess does apply. Avis Prestige also offers a zero excess option on selected vehicles.
The excess is a charge towards the cost of repairs/loss of the vehicle.
The amount of excess depends on which car you have hired and whether you have chosen to reduce the excess. If you would like further information, please call us on +44 (0) 20 7591 0444.
With Avis Prestige, the price you see is the price you pay. Our quotes include unlimited mileage (unless otherwise stated in the car description), comprehensive insurance, SatNav/GPS and additional driver – see more here. Some of our additional services, such as Airport Meet and Greet (available at Heathrow and Manchester Airport), are also available as part of our online quote.
Yes, you can use our website to get an instant quote by selecting your preferred car, rental dates and location. You are not required to complete a booking to view pricing.
You can cancel your booking up to 24 hours before pick up at no charge. You can modify your reservation details before the rental, including the length of the rental. Please note that if you change the reservation details, your quote may change. If you have already picked up your hire car, you will need to call us on +44 (0) 20 7591 0444.
We accept bookings by specific make and model; therefore, you may have the option to choose the car you want to drive (please note that we are unable to guarantee the colour).
Additional extras such as child seats or services such as car hire, delivery and collection services may result in additional charges. These will be itemised in your quote or discussed during booking.
Yes, we offer bespoke delivery and collection services across the UK. Charges may vary depending on the location, and full details will be provided when you book.
One-way rentals may be possible upon request. Please bear in mind that a one-way fee will be payable and minimum hire periods may apply. If you have already picked up your car and would like to change the return location, you will need to call us on +44 (0) 20 7591 0444.
You can return your car even when the location is closed by using the secure key drop-off box on site. Please check the opening hours and whether this service is available beforehand. Please note that you will remain responsible for the condition of the vehicle until a member of Avis staff can inspect it.
Instructions on where to park the car on your return will be provided when you collect the car. An Avis Prestige agent will check the hire car and the fuel level and you will be sent a bill detailing any additional charges.
If you need to extend your rental, you must call us as soon as possible on +44 (0) 20 7591 0444. If you are going to be late by less than 1 hour, there is no need to contact us. If the car is returned more than 1 hour late, you may be charged for an additional day's rental.
Unfortunately, customers are unable to park their vehicles at our locations. Public car parks are available.
Yes, unlimited mileage is included unless otherwise stated in the individual vehicle description.
Vehicles may not be taken out of England, Scotland or Wales without written authorisation. Vehicles taken abroad will be subject to a rate surcharge (typically 35%), mileage limitation (typically 100 miles per day), and additional insurance cover. Please ask at the time of booking.
24-hour Roadside Assistance is provided in case of emergency, breakdown or accident as a part of our online quote. Just call the dedicated number provided on your rental documents.
Yes. Additional drivers are subject to the same conditions regarding age, credit card and driving licence as the renter. There is no charge for the first additional driver.
In most cases, you will be provided with the exact make and model that you have booked. However, in the unlikely event of your selected vehicle being unavailable, we reserve the right to substitute another prestige car. If the substitute vehicle is more expensive, no extra charge will be made. If the substitute vehicle is less expensive, you will be refunded the difference in price.
We’re almost always able to reunite possessions with their owners! Please call us on +44 (0) 20 7591 0444, and provide your name, the item(s) you left behind and either your booking reference number, rental agreement number or date of your hire. We will then check the vehicle for you. Lost Property can only be kept for 28 days. We cannot be held responsible for items not found.
We offer a selection of hybrid prestige vehicles. Availability may vary by location and dates.
Short-term and weekend hires are available. Use our quote tool or call us on +44 (0) 20 7591 0444 to check availability and rates.
Avis Prestige vehicles are popular for weddings, events and more. Make sure to tag us on social media!
No, all car hire vehicles are self-driving only. All drivers must meet our eligibility requirements.
We request that no pets be transported in our vehicles unless pre-approved. Cleaning fees may apply if the vehicle is returned in an unclean condition.
All our vehicles come with built-in GPS/Sat Nav, as part of our quote.
Yes, subject to availability. For same-day or urgent bookings, please call us directly at +44 (0) 20 7591 0444.
